As mentioned above, Swissgames attaches great importance to the processing of all data, in particular your personal data. Personal data will be treated confidentially and in strict compliance with legal requirements.
When you browse our websites or provide us with your personal data, you accept without reservation the terms and conditions of this document.
If you do not agree with the terms and conditions of this document, please do not use our websites, do not provide us with your personal data and immediately log off from our websites.
This data protection statement applies regardless of the channel you use to contact us; whether through our websites, by phone, in a shop, in an app, via a social network or at an event.
3.1 In general
The personal data we collect includes general data such as your first and last name, postal and e-mail addresses, telephone numbers and date of birth.
If you order goods or services on our websites, further information is collected, such as customer data (past orders, delivery address, customer account, etc.).
Personal data may be collected from various sources, such as
Electronic and online interactions via our websites, mobile applications, messaging facilities or social networks;
Offline interactions, such as through our direct marketing campaigns, paper entries or competition entries.
3.2 Data that you provide directly to us
This is data that you make available to us with your consent, for example by filling in a contact form or registering on our websites, including
Your personal details, in particular all the information with which Swissgames can contact you, for example, name, first name, e-mail or postal address, as well as your telephone number, photos/images, nickname;
Your demographic information, e.g. your gender, age and date of birth, geographical location;
Your user account access information, including all data necessary to create a user account e.g. login details, username, password and security question/answer;
Your payment information, including for purchases made, e.g. credit card number, validity date, billing name and address, bank intermediary;
Information you provide about your experience with the products and services, e.g. comments and/or suggestions and any other feedback related to your user experience of our websites;
Your favourite products, hobbies, interests and information about your home or lifestyle.
3.3 Data collected during interactions with our websites
Some data is automatically collected by our computer systems when you visit our websites and is transmitted to us by your Internet browser. Most of this data is anonymous. This is mainly technical usage data, which contains, among other things, the following information: user agent, browser type and version, operating system, http header information, URL of the previously visited site, IP address of the computer accessing the site, time of the server request and connection status, duration of connection, pages displayed, etc.
We only collect, process and use personal data to the extent that it is necessary for the establishment, content and modification of the legal relationship between you and us.
4.1 Benefit management
This information is only collected, processed and used if you have previously given your consent to the processing of this data as part of the registration process on our websites. In this context, we collect, for example, information about your creditworthiness from third-party service providers in order to decide whether or not we can offer you purchases against invoice.
When you order goods or services from us, we use your personal data to deliver the goods or services to you, to process your request and possibly to fulfil a specific guarantee related to the item concerned;
When you create or manage your account with our websites we use your personal data for filing and scheduling purposes;
We use your personal data to identify you during telephone contact to ensure that we have the right person on the line;
When you contact us with a complaint or return, we use your personal data to serve you efficiently;
We use your personal data to provide you with the best possible consumer service in line with your values and wishes;
We use your personal data to provide you with marketing communications if you have previously agreed to receive them, including order history; purchase information such as date of purchase, type, quantity and value of products and services purchased, shopping cart contents and payment methods used.
4.2 Statistical monitoring
We collect data for statistical purposes, in particular regarding purchasing behaviour. We analyse the purchasing behaviour of our customers and thus obtain information about their preferences and affinities with certain products or services, as well as other information that we take into account when improving our services (categories, presentations, highlights etc.). This enables us to optimise our offers so that they correspond as closely as possible to the wishes of our customers.
4.2 Website management
Some of the personal data collected allows us to ensure the necessary reliability of our websites, while other data is used to analyse the use of our websites and browsing in general.
These analyses enable us to optimise our websites and the automatic distribution of offers that may be of interest to you. This information is used in particular to better understand the use of our websites and to improve their content, functionality and accessibility. For example, it allows us to see which websites most of our visitors come from, which pages they visit the most and which page they leave us at most often.
We may transfer your personal data to third parties for the following purposes
Use of service providers within the framework of the contract between us, in particular in the execution of orders and contracts, such as postal services, transporters, collection, etc.
Use of service providers in the context of marketing operations, in particular competitions, provided that we have received your prior consent.
Swissgames does not pass on your personal data to third parties who intend to use them for direct marketing purposes.
Swissgames does not transmit any data abroad. All data is stored in Switzerland.
Security and confidentiality are our top priority, both for our own data and the information you entrust to us.
The constant evolution and monitoring of new security measures is a high protection factor.
Nowadays, relying on companies whose business is data protection allows us to optimise security in a way that we could never offer. It is a business in its own right and it is best to remain humble when talking about security.
Moreover, thanks to a global policy of certification of our installations and procedures (ISO 14001, ISO 50001, ISO 27001) of our website host, we benefit from optimal security measures for the hosting of our websites.
We will keep your personal data for as long as is necessary for the performance of the service for which it was collected, but not longer than the maximum period prescribed by law.
We will delete your personal data as soon as it is no longer required, and in any case at the end of the retention period prescribed by law.
In accordance with the applicable legal provisions, you have the right to full access to your personal data stored via our websites at any time. You can request access to, correction of or deletion of your personal data here without reservation.
Swissgames is at your disposal to facilitate the management of your personal data on our websites and we undertake to do so promptly.
Of course, you have the right to appeal to the Federal Data Protection Commissioner in the event of a data protection violation, in accordance with the applicable legal provisions.
But what are cookies?
Cookies are those little pieces of text that are inserted into your browser while you are browsing websites. They were created in 1994 to serve as a memory for the internet and their use has changed a lot since then.
We are well aware that they can be a source of concern, which is why we are informing you here about their content and their usefulness.
Cookies were originally developed to enhance the user experience by making it more intuitive. They simplify the interaction between you and the site you are browsing. But their capabilities have been developed for both good and bad purposes. This is why privacy laws have evolved to provide a fairly strict framework for their use.
There are different types of cookies, for example, those strictly necessary for the technical functioning of the website, functionality cookies, performance-enhancing cookies and of course the most dreaded, marketing targeting and analysis cookies.
All cookies have their own name and lifetime. When they are inserted on a website the browser is informed of their lifetime. They can be divided as follows:
Temporary or session cookies store, for example, information inserted in a form, temporary authorisations, a shopping basket, etc. They are generally strictly necessary and allow the user to access the website. They are generally strictly necessary and allow you to use the site you are visiting in an optimal manner.
Permanent or functional cookies remain after the session has been closed and are often used to recognise you the next time you visit the site and to make navigation easier. Their lifetime is subject to the Data Protection Act and they must be deleted after a certain period of time. You can delete them immediately by clearing your browser’s cache.
Third-party or marketing targeting cookies are related to various links that websites may offer you, such as links to social networks or related information. They are often also placed by third parties on the website you are visiting. They are used to show you targeted advertisements. Not accepting this type of cookie has no impact on the use of our websites, nor does it stop the delivery of advertisements.
Statistical cookies, as the name implies, collect information that we use to improve the overall efficiency of our sites.
At Swissgames we have decided to be transparent and honest.
All the cookies on our websites have a purpose but we leave it up to you to choose.
If you have decided to accept them, you always have the possibility to delete them, for example after logging out, in your web browser.
In your web browser you still have the possibility to manage different options for cookie management. We recommend that you consult your browser’s help function. As each one is different, it is difficult for us to guide you properly and efficiently.
Version December 2020